I think it’s very important to be able to verify your anecdotal stories of success with some actual figures on outcomes. I ask all my clients to fill in feedback forms at two months and at one year post-course. I also talk to each client at one week, one month, three months and six months post-course. This means that there are lots of junctions where I am checking up on them and making sure that they are doing well. Usually they are doing well, and if they’ve slipped a little, I give them some extra coaching to get back on track.